Customer Service & Shipping

Guarantee: We guarantee the quality of our craftsmanship.  Defective merchandise or goods damaged in transit will be replaced.  Simply call our customer service team at 800-462-9293 if you have an issue with your order.

No Minimum Orders 

Telephone Orders: Our customer service team works closely with the production floor, and is able to answer your questions quickly and promptly. Submit written confirmation via email to orders@awards-america.com or fax 219-464-1954. We cannot be responsible for errors made on orders placed by telephone.

Invoicing: Invoices are emailed the next business day following shipment.

Terms: Orders accompanied with a school purchase order are billed at net 30-day terms. Other forms of payment include MasterCard, VISA or prepayment.

Completion Time: Awards America provides industry-leading delivery which can vary according to the season. All orders are shipped via UPS Ground unless express service is requested. Express service consists of UPS-Next Day Air, UPS-2nd Day Air and UPS-3 Day Air.

Cancellation: An order can be canceled up to the time production is begun. In the event an order is canceled subsequent to production, but prior to shipment, you will be responsible for all costs incurred up to the date of cancellation.

Return Policy: Awards America stands behind the quality of every product we sell. Please contact us regarding any product with a defect in materials or workmanship. Notices of defect must be made within 30 days of receipt of the products. Call customer service at 800-462-9293 for any return or exchange questions.

Discount pricing: For large chenille emblem orders exceeding 288 pieces, please call for a custom quote!

Production Time: We take pride in delighting customers with our prompt turnaround time on orders. Typically orders are shipped within 15 working days or less from our factory in Valparaiso, IN.

Late fall and early spring are busy banquet seasons for schools nationwide. Our dedicated team will work hard to accommodate your needs.

Avoid extra shipping cost by ordering early!

To estimate your delivery time, add the estimated production time to your shipping preference.

Shipping Policy: Awards America offers UPS shipping to any U.S. destination.

Shipping options include:

UPS Ground
UPS 3 Day Select
UPS 2nd Day Air
UPS Next Day Air
UPS Next Day Air Early A.M.

Call customer service for an estimated shipping cost. 

Request A Quote