Frequently Asked Questions
We hope that this FAQ section answers some of your questions about working with Awards America.
Have more questions?
We’d love to hear them – contact us today.
Simply contact your sales representative, or contact us directly online anytime.
Typical orders take three weeks. Depending on the time of year we may be able to process it in under three weeks. We will let you know when you place your order.
Schools are billed net 30 days. Others are asked to pay via check or credit card.
We like to ship via UPS for tracking and reliable delivery.
We ask that any problems with your order are addressed to us via phone or in writing within 30 days of receipt.
90% of the time, yes we can. Contact us to send us a photograph and we’ll let you know what is possible.
We can send you what’s called a stitch image. It shows the size and location of stitching.
There is no limit to the number of colors we use in a chenille patch design.
Your complete satisfaction is always our goal. We will work with you until you love your design.
Our chenille patches need to be sewn onto the letter jackets.
All of our chenille patches are backed with scrim felt.
No. Since the jackets are dry clean only, we recommend this for the emblems as well.
Just email us at email@example.com. Or, for existing customers, you can email your sales representative.
Usually, yes. Contact us to send us a photo or the actual patch.
We have made patches as large as 16”. Contact us to discuss your design ideas.
Always! We are here to be your long term partner for chenille patches and school award programs.